Frequently Asked Questions
Clear answers regarding menu tastings, dietary requirements, staffing, logistics, and bookings.
Everything You Need to Know About Catering with Us
Planning an event can be complex. To help make your experience as smooth as possible, we have compiled answers to the most common questions our clients ask regarding our catering services, logistics, and booking process.
Menu & Food Questions
Q: Do you offer menu tastings?
A: Yes. For large-scale events and weddings, we highly encourage a formal menu tasting. This allows you to experience our culinary quality firsthand, meet the chef, and make any flavor or presentation adjustments to your bespoke menu before the actual event day.
Q: Can you accommodate severe food allergies and specific dietary requirements?
A: Absolutely. We take dietary restrictions very seriously. We can comfortably accommodate Vegan, Vegetarian, Gluten-Free, Dairy-Free, and Pescatarian diets. For Halaal and Kosher requirements, we can source certified ingredients or collaborate with certified kitchens to ensure strict compliance. We require final dietary numbers 14 days prior to the event.
Q: What happens to the leftover food after the event?
A: For food safety and liability reasons, any hot food that has been displayed on a buffet for over two hours must be discarded. However, any safe, properly chilled, and untouched excess food is either packaged for the client to take home (upon prior agreement) or donated to our partnered local charities to minimize waste.
Booking & Logistics
Q: How far in advance do I need to book my catering?
A: To secure your preferred date, we recommend booking 6 to 12 months in advance for weddings and large corporate events, especially during the peak South African summer season (September to April). For smaller private events, a 4 to 6-week notice is usually sufficient, subject to availability.
Q: Are service staff, cutlery, and crockery included in the quote?
A: We are a full-service catering company. While the food is quoted separately, we will provide a comprehensive, itemized quote that includes professional waitstaff, bartenders, kitchen equipment, and premium cutlery, crockery, and glassware based on your specific event needs.
Q: Do you travel outside of your immediate city?
A: Yes. While we are based in Gauteng, South Africa, we frequently cater for destination weddings and corporate retreats across South Africa. Travel and accommodation logistics for our staff will be transparently included in your custom quote.
Q: What is your deposit and payment schedule?
A: To secure your date, we require a 50% non-refundable deposit upon signing the catering contract. The remaining balance, along with final guest counts and dietary requirements, is due 14 days prior to the event date.